Privacy Policy of Manastava Organics

INTRODUCTION

M/s Manastava Organics (“Manastava,” “we,” or “us” or “our”) are dedicated to upholding the privacy and security of the Personal Information of all the user(s) (“Users”) who access our website www.manastava.com (“Website”). Safeguarding our Users' data is our topmost priority and responsibility. This Privacy Policy (“Policy”) outlines how your information is collected, used, and disclosed by us and is applicable to information we collect when you use or access our online Website, when you access the product we make available to you (the “Product”), or when you otherwise engage with us.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We may collect your Information when you register on the Website or when you contact on the +91-7827782844 or email us on hi@manastava.com provided on the Website. Such information may include but is not limited to your name, your phone number, email address, location, medical information, shop name (as applicable).

We may collect and retain your financial information, with your prior consent, when you pay us through the Website upon availing our services. Such information may include but is not limited to your location and billing information (collectively referred to as “Financial Information”).

We may collect your Information when you provide testimonials based on our services to be published on the Website. Such testimonials shall be used only to promote the Company and its services.

We may collect Information that may be shared by you through any of the given contact details of the Company or its social media handles.

We may collect your Information when you participate in the surveys and polls conducted by the Company. It is voluntary to participate in these surveys or polls. The Information is gathered from surveys and polls and used to make improvements to our Website.

We may, in the future, organize contests on the Website. To participate in such contests, we may collect such Information as may be required. In addition to that, we may share your Information to such third party as necessary to the extent necessary for the fulfilment of price and/or any other aspect of the contest.

The Company collects device and connection-specific information when you access, or use our Website. This includes Information like hardware model, operating system information, signal strength, app version, browser information, connection information including phone number, mobile operator or ISP, language and time zone, and IP address.

HOW DO WE USE YOUR INFORMATION

Improving Website Functionality: Your Information may be used to enhance the functionality of our Website, identify usage trends, and overall improve user experience.

Invoicing: Information such as your full name, address, phone number, email id, location, or any other contact information may be used for invoicing purposes.

Service Administration and Technical Diagnoses: Your Information may be employed for administering our services and diagnosing technical issues on the Manastava Organics Website.

Communication: We may use your Information to send communications that you have requested or that may be of interest to you, such as emails or messages through your provided contact details.

Customer Support: The phone number you provide may be used to contact you, addressing your queries and concerns. We may also keep you informed about our current services, new offerings, and potential opportunities.

Targeted Advertisements: Your Information may be utilized to deliver targeted advertisements tailored to your preferences.

IP Address Analysis: We may use your IP address to analyze website traffic and address any technical complications you may encounter while using our Website.

Policy Updates: Your Information may be used to communicate any changes in the Terms of Use and/or Privacy Policy.

Other Purposes with Consent: We may use your Information for any other purpose with your explicit consent.

These practices are in line with our commitment to respecting your privacy and ensuring a secure and personalized experience with Manastava Organics.

CONSENT

By accessing or using the Manastava Organics Website, you explicitly consent to the terms of our data handling mechanisms outlined in this Policy. You also agree to the disclosure of your Personal Information in accordance with this updated Policy. This Policy is considered to be incorporated into the terms of use for Users (“Terms of Use”) and should be read in conjunction with the Terms of Use.

Unless expressly stated otherwise in this Policy, Manastava Organics does not share any of your Information (as defined hereinbelow) with any third party without obtaining your prior consent. Any Information provided to a third party is handled in accordance with this Policy and in compliance with the legal requirements of governing laws.

SCOPE

This Policy constitutes an electronic record in the form of an electronic contract, established under the Indian Contract Act, 1872. Its publication adheres to the provisions of the Information Technology Act, 2000, and the rules established thereunder, specifically, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. A physical, electronic, or digital signature is not required for the validity of this Policy. It stands as a legally binding document between you and Manastava Organics.

We collect your Personal Information and third-party data only to the extent detailed hereinafter in this Policy. Your data is managed in accordance with the legal requirements of the prevailing laws in India. We ensure that Personal Information shared with us through the Website or other third-party sources adheres to the highest industry standards, upholding the fundamental right to data privacy for our Users.

The current Policy outlines the data handling practices adopted by Manastava Organics as of the date mentioned above. We retain the right to modify the Policy periodically. We encourage you to regularly review the Policy to stay informed about the latest amendments or updates. Your continued use of our Website thereafter will indicate your unconditional acceptance of such updates to this Policy.

INFORMATION CATEGORY

Through the Manastava Organics Website, we collect two types of information (“Information”):

Personal Information:

As defined by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, “Personal Information” pertains to any data related to a natural person that, either directly or indirectly, in combination with other available or likely-to-be-available information with a corporate body, can identify such person. The Personal Information collected through our Website includes, but is not limited to, information disclosed by the User, which may be used for identification. This may encompass, among other things, first name, last name, phone number, address, location, email ID, or any other Personal Information submitted by the User directly through our Website while placing an order. If you choose to connect with us through the Customer Support Number: +91-7827782844 or email: hi@manastava.com provided on our Website, we will retain such Information submitted to address disputes, resolve queries, provide User redressal, and troubleshoot problems.

Non-Personal Information:

Non-Personal Information refers to data that does not specifically identify any individual or business. This includes, but is not limited to, browser type, the URL of previous websites visited, internet service provider (ISP), operating system, and Internet Protocol (IP) address; connection information; screen resolution; usage statistics; device log and event information; logs; keywords and metadata of incoming and outgoing calls and messages. We may collect voluntarily provided information, such as responses to questionnaires or surveys conducted by the Company or individuals or businesses acting on behalf of the Company. This data may be used to tailor our Website, enhance performance or content, and provide support while staying within the permissible boundaries of the governing law.

SHARING OF INFORMATION

Manastava Organics does not rent, sell, or disclose any Personal Information about you to non-affiliated entities or other individuals, except with your explicit consent, for providing requested services, unless deemed necessary under the following circumstances:

• To Comply with Applicable Law: When required to comply with applicable laws.
• Legal Processes: To respond to subpoenas, court orders, or legal processes served on us.
• Defend Legal Claims: To establish, exercise, or defend our legal rights or in response to legal claims.
• Protect Rights and Safety: To protect the rights, property, or personal safety of Manastava Organics, our Users, or others.
• Delivery Facilitation: We may share certain User Information, such as the name, address, and prescriptions, with our delivery agents to facilitate the delivery of the Products.
• Business Expansion or Restructuring: In the event of business expansion, merger, amalgamation, acquisition, or restructuring, we may need to share all or some of your Information with our affiliates. We will strive to require the acquiring party to adhere to the practices described in this Policy. You acknowledge and agree that such transfers may occur, and any acquirer of Manastava Organics may continue to process your Personal Information as outlined in this Policy.
• Financial Information with Third-Party Payment Gateway: Your Financial Information may be shared with a third-party payment gateway provider for billing and payment processes. This information is transacted through secure digital platforms of approved payment gateways, complying with expected technology standards. Any verification of Financial Information is solely accomplished by you through an authentication process, for which Manastava Organics assumes no liability. Manastava Organics is not responsible for the actions or inactions of third-party payment gateway providers, and any disputes should be resolved directly between you and such providers.
• Legal Requirements: Manastava Organics, aside from the specifics mentioned in this Policy, will only disclose your Personal Information when required by law, rule, regulation, law enforcement agency, governmental official, legal authority, or similar requirements. Such disclosure will be made in accordance with applicable laws and regulations, with a commitment to privacy rights.

Third-Party Websites and Services

The Manastava Organics Website may contain links to third-party websites. The Company does not exercise control over the information collected or sought by such third-party websites. We have no authority over the data handling processes or the content of these third-party websites. We do not endorse or guarantee the privacy policies or terms of use of such third-party websites.

You acknowledge and agree that we are not liable for any loss or damage resulting from the collection and/or disclosure of your Personal Information by external websites, sites, or resources. This includes any reliance placed by you on the completeness, accuracy, or existence of any advertising, products, or other materials on, or available from, such websites, websites, or resources.

The Company is not accountable or responsible for any breach or misuse of data committed by third-party websites. These websites and resource providers may have their own privacy policies governing the collection, storage, retention, and disclosure of your Personal Information to which you may be subject. We recommend that you enter external websites or websites and review their privacy policies.

In certain instances, we may engage service partners to perform specific activities on behalf of Manastava Organics to provide you with efficient access to our Website. Consequently, we may need to share your Information with these service partners. This data sharing is limited to the extent of the Information required for the designated activities. We do not represent or warrant the privacy policies and terms of use of such service partners. The Company will not be responsible for any privacy breaches committed by these service partners.

PROTECTION OF INFORMATION

Manastava Organics takes the utmost care to safeguard the Information provided by you through our Website by storing such information within the jurisdiction of India. We ensure that your choices for its intended use are respected. The protective measures include, but are not limited to, preventing any kind of alteration, loss, misuse, or unlawful processing of any Information. Only authorized personnel are permitted to access any Information obtained through our Website, Customer Care, or other channels.

The Company has implemented physical, electronic, and procedural safeguards to protect the Information. This includes storing the Information on secured servers and securing it with protected networks with restricted access limited to authorized employees and personnel. However, it is important to note that no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the complete safety of your data from any unauthorized access or unintended breach from our end.

MINOR

The Website is not intended to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions (“Minors”). We do not solicit or intend to collect any Information from any Minor. However, in case our Website is accessed by a Minor, we encourage parents and guardians to be involved in the online activities of Minor to ensure that no Personal Information is collected from a Minor without their prior consent.

OPT-OUT

If you desire to discontinue, remove, or modify any of your Personal Information from our Website or other sources, please contact us at +91 7827782844. We will retain your Information for as long as your account with the services is active and as necessary to provide you with the services. We will not retain such Information longer than required for the lawful purposes or as mandated by applicable laws.

If you prefer to opt-out of receiving non-essential communications, such as marketing-related information regarding the services, kindly send us an email at hi@manastava.com.

Grievance

In the event, you want to connect with Manastava and/or have a general query regarding this Privacy Policy, you may contact our

Email: contact@manastava.com

Number: +91 7827782844

customer care on the below-mentioned information:

CONTACT US

If you have additional questions or concerns about this Policy or want to make any request or suggestions regarding certain Personal Information, please contact us on +917827782844 or write to us on contact@manastava.com

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